{"id":99,"date":"2026-11-01T02:28:18","date_gmt":"2026-10-31T18:28:18","guid":{"rendered":"https:\/\/folkterra.com\/?page_id=99"},"modified":"2026-11-01T02:28:20","modified_gmt":"2026-10-31T18:28:20","slug":"returns-aftercare","status":"publish","type":"page","link":"https:\/\/folkterra.com\/es\/returns-aftercare\/","title":{"rendered":"Returns &#038; aftercare"},"content":{"rendered":"\n<style>\n.ft-info{font-family:'Helvetica Neue',Arial,sans-serif;color:#282A23;background:#F7F5EE;margin-left:calc(50% - 50vw);margin-right:calc(50% - 50vw);line-height:1.6;overflow-x:hidden}\n.ft-info *{box-sizing:border-box}\n.ft-info img{border-radius:0;box-shadow:none;display:block;max-width:100%}\n.ft-info a{color:inherit}\n.ft-info h1,.ft-info h2,.ft-info h3,.ft-info p{margin-top:0}\n.ft-info .eyebrow{font-size:10px;letter-spacing:1.8px;font-weight:500;text-transform:uppercase;margin:0 0 18px}\n.ft-info h1{font-family:Georgia,'Times New Roman',serif;font-size:clamp(52px,6.4vw,91px);line-height:1.06;letter-spacing:-3px;font-weight:400;margin:0 0 24px}\n.ft-info h2{font-family:Georgia,'Times New Roman',serif;font-size:42px;line-height:1.08;letter-spacing:-2px;font-weight:400;margin-bottom:20px}\n.ft-info h2 em,.ft-info h1 em{font-style:italic;color:#9C3728}\n.ft-info p{line-height:1.7}\n.ft-info .info-hero{padding:82px 8% 63px;border-bottom:1px solid #D6D3C8}\n.ft-info .hero-desc{font-size:18px;line-height:1.6;max-width:680px;margin:0}\n.ft-info .button{display:inline-flex;align-items:center;justify-content:center;min-height:51px;padding:18px 22px;font-size:12px;letter-spacing:1px;text-transform:uppercase;text-decoration:none;border-radius:0;border:1px solid transparent}\n.ft-info .button-rust{background:#9C3728;color:#F7F5EE}\n.ft-info .link-underline{text-decoration:underline;text-underline-offset:6px;font-size:12px;letter-spacing:1px;text-transform:uppercase}\n.ft-info .policy-layout{padding:64px 8% 75px;display:grid;grid-template-columns:210px 1fr;gap:64px;align-items:start}\n.ft-info .policy-nav{position:sticky;top:90px}\n.ft-info .policy-nav a{display:block;padding:12px 0;border-top:1px solid #D6D3C8;text-decoration:none;font-size:13px;letter-spacing:.6px;text-transform:uppercase}\n.ft-info .policy-nav a:last-child{border-bottom:1px solid #D6D3C8}\n.ft-info .policy-body{max-width:720px}\n.ft-info .policy-section{margin-bottom:64px}\n.ft-info .policy-section h2{font-size:36px}\n.ft-info .policy-body ul{padding-left:20px}\n.ft-info .policy-body li{margin-bottom:10px;line-height:1.7}\n.ft-info .info-cta{text-align:center;padding:80px 7%;border-top:1px solid #D6D3C8}\n.ft-info .info-cta .button{margin-top:12px}\n.ft-info section[id]{scroll-margin-top:90px}\n@media(max-width:860px){.ft-info .policy-layout{grid-template-columns:1fr}.ft-info .policy-nav{position:static}.ft-info .info-hero{padding:48px 8% 40px}.ft-info .policy-layout{padding:56px 8% 64px}.ft-info .info-cta{padding:56px 7%}}\n<\/style>\n<div class=\"ft-info\">\n<section class=\"info-hero\"><p class=\"eyebrow\">CUSTOMER CARE \/ AFTERCARE<\/p><h1>Care for the piece.<br><em>Care for you.<\/em><\/h1><p class=\"hero-desc\">Help with returns, delivery issues and looking after your handmade clay artwork.<\/p><\/section>\n<section class=\"policy-layout\"><nav class=\"policy-nav\"><p class=\"eyebrow\">ON THIS PAGE<\/p><a href=\"#request\">Requesting support<\/a><a href=\"#damage\">Damaged or incorrect items<\/a><a href=\"#returns\">Returns &amp; refunds<\/a><a href=\"#care\">Looking after clay art<\/a><\/nav><div class=\"policy-body\"><section class=\"policy-section\" id=\"request\"><p class=\"eyebrow\">01 \/ START A CONVERSATION<\/p><h2>Let us know<br><em>how we can help.<\/em><\/h2><p>Email <a href=\"mailto:hello@folkterra.com?subject=Aftercare%20request\">hello@folkterra.com<\/a> with your order number, the email used at checkout and a short description of your request. Include photographs when they help explain the issue.<\/p><p>Contact us for the appropriate return address and instructions. The craft-origin location on this website is not a return address.<\/p><\/section><section class=\"policy-section\" id=\"damage\"><p class=\"eyebrow\">02 \/ DELIVERY ISSUES<\/p><h2>Damaged or incorrect items<\/h2><p>If your artwork arrives damaged or you receive the wrong item, contact us promptly so we can review the issue with you. For damage claims, please provide photographs and a video of the damage taken on the day of delivery. Images of the outer box, inner packaging and shipping label are also helpful.<\/p><p>If your item arrives damaged, you may choose a free replacement or a full refund. Email your photographs, video and order number to <a href=\"mailto:hello@folkterra.com\">hello@folkterra.com<\/a> and let us know which option you prefer.<\/p><p>Please keep the item and packaging while the issue is being reviewed, and avoid attempting repairs before discussing the next steps with us.<\/p><p><a class=\"link-underline\" href=\"mailto:hello@folkterra.com?subject=Damaged%20or%20incorrect%20item\">Contact order support \u2197<\/a><\/p><\/section><section class=\"policy-section\" id=\"returns\"><p class=\"eyebrow\">03 \/ RETURN ARRANGEMENTS<\/p><h2>Returns &amp; refunds<\/h2><p>You may request a return within 14 days of delivery. This includes change-of-mind returns for ready-to-ship and made-to-order pieces, even when there is no quality issue. Email us with your order details to request return instructions.<\/p><p>Please contact us before sending an item back so we can provide the appropriate return address. Contact us for the return-shipping arrangements and updates on your refund. This policy does not limit your applicable consumer rights.<\/p><\/section><section class=\"policy-section\" id=\"care\"><p class=\"eyebrow\">04 \/ EVERYDAY AFTERCARE<\/p><h2>A little care<br><em>goes a long way.<\/em><\/h2><ul><li>Display indoors in a dry place on a stable surface.<\/li><li>Handle gently with both hands, supporting the body of the piece.<\/li><li>Dust carefully with a soft, dry brush.<\/li><li>Avoid soaking, harsh cleaning products and prolonged direct sunlight.<\/li><\/ul><p>Handmade variations in form and brushwork are part of the character of clay art. If you are unsure about a mark or change in the piece, send us a photograph for guidance.<\/p><\/section><\/div><\/section>\n<section class=\"info-cta\"><h2>We are here to <em>help.<\/em><\/h2><p><a class=\"button button-rust\" href=\"\/contact\/\">Contact FOLKTERRA \u2197<\/a><\/p><\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER CARE \/ AFTERCARE Care for the piece.Care for you. Help with returns, delivery issues and looking after your handmade clay artwork. ON THIS PAGE Requesting supportDamaged or incorrect itemsReturns &amp; refundsLooking after clay art 01 \/ START A CONVERSATION Let us knowhow we can help. Email hello@folkterra.com with your order number, the email used [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":1,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/99\/revisions\/100"}],"wp:attachment":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}