{"id":97,"date":"2026-11-01T02:27:12","date_gmt":"2026-10-31T18:27:12","guid":{"rendered":"https:\/\/folkterra.com\/?page_id=97"},"modified":"2026-11-01T02:27:14","modified_gmt":"2026-10-31T18:27:14","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/folkterra.com\/es\/shipping-delivery\/","title":{"rendered":"Shipping &#038; delivery"},"content":{"rendered":"\n<style>\n.ft-info{font-family:'Helvetica Neue',Arial,sans-serif;color:#282A23;background:#F7F5EE;margin-left:calc(50% - 50vw);margin-right:calc(50% - 50vw);line-height:1.6;overflow-x:hidden}\n.ft-info *{box-sizing:border-box}\n.ft-info img{border-radius:0;box-shadow:none;display:block;max-width:100%}\n.ft-info a{color:inherit}\n.ft-info h1,.ft-info h2,.ft-info h3,.ft-info p{margin-top:0}\n.ft-info .eyebrow{font-size:10px;letter-spacing:1.8px;font-weight:500;text-transform:uppercase;margin:0 0 18px}\n.ft-info h1{font-family:Georgia,'Times New Roman',serif;font-size:clamp(52px,6.4vw,91px);line-height:1.06;letter-spacing:-3px;font-weight:400;margin:0 0 24px}\n.ft-info h2{font-family:Georgia,'Times New Roman',serif;font-size:42px;line-height:1.08;letter-spacing:-2px;font-weight:400;margin-bottom:20px}\n.ft-info h2 em,.ft-info h1 em{font-style:italic;color:#9C3728}\n.ft-info p{line-height:1.7}\n.ft-info .info-hero{padding:82px 8% 63px;border-bottom:1px solid #D6D3C8}\n.ft-info .hero-desc{font-size:18px;line-height:1.6;max-width:680px;margin:0}\n.ft-info .button{display:inline-flex;align-items:center;justify-content:center;min-height:51px;padding:18px 22px;font-size:12px;letter-spacing:1px;text-transform:uppercase;text-decoration:none;border-radius:0;border:1px solid transparent}\n.ft-info .button-rust{background:#9C3728;color:#F7F5EE}\n.ft-info .link-underline{text-decoration:underline;text-underline-offset:6px;font-size:12px;letter-spacing:1px;text-transform:uppercase}\n.ft-info .policy-layout{padding:64px 8% 75px;display:grid;grid-template-columns:210px 1fr;gap:64px;align-items:start}\n.ft-info .policy-nav{position:sticky;top:90px}\n.ft-info .policy-nav a{display:block;padding:12px 0;border-top:1px solid #D6D3C8;text-decoration:none;font-size:13px;letter-spacing:.6px;text-transform:uppercase}\n.ft-info .policy-nav a:last-child{border-bottom:1px solid #D6D3C8}\n.ft-info .policy-body{max-width:720px}\n.ft-info .policy-section{margin-bottom:64px}\n.ft-info .policy-section h2{font-size:36px}\n.ft-info .timeline{border-top:1px solid #D6D3C8;margin:28px 0}\n.ft-info .timeline-row{padding:18px 0;border-bottom:1px solid #D6D3C8}\n.ft-info .timeline-row strong{display:block;font-size:16px;margin-bottom:4px}\n.ft-info .timeline-row span{color:#4c4e44;line-height:1.7}\n.ft-info .info-cta{text-align:center;padding:80px 7%;border-top:1px solid #D6D3C8}\n.ft-info .info-cta .button{margin-top:12px}\n.ft-info section[id]{scroll-margin-top:90px}\n@media(max-width:860px){.ft-info .policy-layout{grid-template-columns:1fr}.ft-info .policy-nav{position:static}.ft-info .info-hero{padding:48px 8% 40px}.ft-info .policy-layout{padding:56px 8% 64px}.ft-info .info-cta{padding:56px 7%}}\n<\/style>\n<div class=\"ft-info\">\n<section class=\"info-hero\"><p class=\"eyebrow\">CUSTOMER CARE \/ DELIVERY<\/p><h1>From our hands<br><em>to your home.<\/em><\/h1><p class=\"hero-desc\">A guide to dispatch, transit and receiving your clay artwork.<\/p><\/section>\n<section class=\"policy-layout\"><nav class=\"policy-nav\"><p class=\"eyebrow\">ON THIS PAGE<\/p><a href=\"#dispatch\">Dispatch &amp; transit<\/a><a href=\"#international\">International delivery<\/a><a href=\"#tracking\">Order enquiries<\/a><a href=\"#receiving\">Receiving your artwork<\/a><\/nav><div class=\"policy-body\"><section class=\"policy-section\" id=\"dispatch\"><p class=\"eyebrow\">01 \/ UNDERSTANDING THE TIMELINE<\/p><h2>Dispatch is only<br><em>the first part.<\/em><\/h2><p>Dispatch time is the period between placing an order and handing it to the carrier. Transit time begins after dispatch. Made-to-order pieces have a longer preparation period than ready-to-ship pieces.<\/p><div class=\"timeline\"><div class=\"timeline-row\"><strong>Ready-to-ship pieces<\/strong><span>Within 2 business days of placing your order<\/span><\/div><div class=\"timeline-row\"><strong>Made-to-order pieces<\/strong><span>Dispatch after 7 days from placing your order<\/span><\/div><div class=\"timeline-row\"><strong>International transit<\/strong><span>Estimated 7\u201312 days after dispatch<\/span><\/div><\/div><p>The 7\u201312-day transit estimate starts after dispatch and excludes order preparation. Estimated arrival dates may vary by destination.<\/p><\/section><section class=\"policy-section\" id=\"international\"><p class=\"eyebrow\">02 \/ ACROSS BORDERS<\/p><h2>International delivery<\/h2><p>FOLKTERRA is preparing for collectors worldwide, with a focus on North America, Europe, Japan and South Korea. Available destinations, shipping charges and any applicable import arrangements must be confirmed before purchase.<\/p><p>Transit estimates can be affected by the carrier, local holidays and customs processing. Please contact us if your order is needed for a specific occasion.<\/p><\/section><section class=\"policy-section\" id=\"tracking\"><p class=\"eyebrow\">03 \/ STAY IN TOUCH<\/p><h2>Questions about your order?<\/h2><p>Email <a href=\"mailto:hello@folkterra.com\">hello@folkterra.com<\/a> with your order number and checkout email address. We can help you check the shipping arrangements and any available tracking information.<\/p><\/section><section class=\"policy-section\" id=\"receiving\"><p class=\"eyebrow\">04 \/ ON ARRIVAL<\/p><h2>Receive with care.<\/h2><p>Open the packaging carefully and keep it while you check the artwork. If the parcel or piece appears damaged, photographs of the packaging and item will help us understand what happened.<\/p><p><a class=\"link-underline\" href=\"\/returns-aftercare\/#damage\">Read our aftercare guidance \u2197<\/a><\/p><\/section><\/div><\/section>\n<section class=\"info-cta\"><h2>Planning a special delivery?<\/h2><p><a class=\"button button-rust\" href=\"mailto:hello@folkterra.com?subject=Delivery%20enquiry\">Ask us about shipping \u2197<\/a><\/p><\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER CARE \/ DELIVERY From our handsto your home. A guide to dispatch, transit and receiving your clay artwork. ON THIS PAGE Dispatch &amp; transitInternational deliveryOrder enquiriesReceiving your artwork 01 \/ UNDERSTANDING THE TIMELINE Dispatch is onlythe first part. Dispatch time is the period between placing an order and handing it to the carrier. Transit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-97","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":1,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"predecessor-version":[{"id":98,"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/pages\/97\/revisions\/98"}],"wp:attachment":[{"href":"https:\/\/folkterra.com\/es\/wp-json\/wp\/v2\/media?parent=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}